1. Who We Are

Redbourne Manor Trained Family Dogs is a specialist dog sourcing, raising, and training service based in the United Kingdom. We are committed to protecting your personal information and handling it responsibly.

For any privacy-related queries, please contact us at: manor@trainedfamilydogs.co.uk

2. Information We Collect

When you submit an enquiry through our website, we may collect the following personal information:

• Full name and contact details (email, phone number)
• Location (city or county)
• Household and family details
• Dog preferences and lifestyle information
• International placement information (where applicable)

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry personally
• Assess suitability for our placement programme
• Communicate updates relevant to your application
• Maintain records for ongoing placement families

We do not use your information for marketing, advertising, or any purpose beyond managing your enquiry and placement relationship with us.

4. Lawful Basis for Processing

We process your personal data on the basis of your explicit consent, given when you submit an enquiry form on this website. You may withdraw your consent at any time by contacting us.

5. Data Sharing

We do not sell, rent, or share your personal information with any third parties for commercial purposes. Your data is treated with complete confidentiality and is only accessible to Redbourne Manor personnel involved in managing your enquiry.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. If your enquiry is unsuccessful, we will delete your data within 12 months. If you become a placement family, we may retain relevant records for the duration of our ongoing support relationship.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioner's Office)

To exercise any of these rights, please contact us at manor@trainedfamilydogs.co.uk.

8. Cookies

This website does not currently use tracking cookies or third-party analytics. We may use essential session cookies only to ensure the website functions correctly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically.